Returns

Returns

We want you to be delighted with every purchase you make with us & we hope you will love your Wisdom Of Kids goods as much as we do.

In the event of you not being 100% satisfied:-

  • Please email us within 5 days of receipt of your order.
  • Please state your details as per the order including your order email address. This will enable us to provide you with an authorized returns address and returns reference number.
  • Products must be returned in perfect condition, unused and in their original packaging, within 7 days of our returns authorization email.
  • Please obtain a certificate of posting when you return your parcel. These are available free at the post office.

Goods are returned at your own cost. When goods arrive back with us we will refund you the price you paid for the goods within 5 working days, less our delivery costs, providing the goods are in perfect, unused condition and in their original packaging.

Faulty goods

We take care to check all goods we pack and dispatch, but if you find that the item you ordered is faulty, please contact us by post or email as soon as you notice the fault, and no later than 30 days after receipt of your goods.

Please explain clearly in your letter/email which item or items are faulty. We may ask you to return the faulty goods to us, in which case we will provide instructions. For goods deemed faulty we will refund the price you paid for the goods including delivery or we will arrange for replacement goods to be sent to you at no extra cost.